FAQs

FAQs

Gas Logs

What is the difference between vented gas logs and non-vented gas logs? click here
Does the type of gas I use make a difference as to what type of logs I should use? click here
Why do I need to vent my vented gas logs? click here
Is it safe to burn my vent-free gas logs with the vent closed? click here
Can I add logs or embers to my vent-free logs? click here
How do I know what size logs my fireplace will hold? click here
How do I light my pilot? click here
My gas logs are producing an undesirable smell. How do I eliminate the odors? click here
How do I clean my gas logs? click here
What produces the residues from my gas logs? click here
Why will my pilot not stay lit? click here
My remote is not responding and I checked my batteries. What is the problem? click here
To view an RCT thermostatic remote control owner's manual click here.

Grills

What do I do if I notice cracks on the inside of my Big Green Egg?

A small crack in the fire ring or the fire box will not cause any problems for you BGE.

If larger pieces begin to fall off, or if these pieces are broken, we can order a replacement part

under warranty with the serial number that is stamped on the part

Why are the burners on my gas grill cooking unevenly?

Gas burners usually stop burning correctly due to build up of food debris on the burner holes.

If the interior of the grill is not cleaned regularly, corrosion can occur, due to the salts and acids

in the food, and the life of your grill can be shortened drastically. To clean the burners, you can

use a small pointed object, such as a dental pick or the tip of a knife, to unclog the burner holes.

Furniture

Hardwood Gas Logs

Spring Special

$299 with remote

Natural Gas Only (18"-24")

Furniture special of the week

Gas Logs

Furniture

Grills

Click the link above to leave a question or comment.